The following explains the procedures DecadePlan takes when dealing with the return of funds to theCustomer.

DecadePlan (herein after referred to as the “Company” – Brainwave Solutions LLC Limited Liability Company) is a licensed, regulated financial business. Therefore, in the handling of Customer funds, the Company acts in compliance with relevant laws and regulations.

By adhering strictly to this policy, the Company strives to prevent conflict between the Customer and Company, as well as in compliance with the AML Policy.

The following outlines the conditions of when and how a Customer is liable to receive a return of funds.
(a) In the event that any activity of the Customer contradicts the AML/KYC/CFT Policy, the Company reserves the right to limit access to the client account, to suspend trading activity, and to deny to execute any Instructions issued by the Customer.
(b) In the event of inactivity of the client account within a month of the deposit of funds, the Company reserves the right to return the funds to the Customer.
(c) In the event that the Company has objective reasons, the Company reserves the right to return funds to the Customer.
(d) In the event that the Company identifies the Customer’s activity as contradicting the Terms of Use, or the Customer Agreement, the Company reserves the right to return funds to the Customer without informing the Customer beforehand.
(e) In the event of attempts of input or withdrawal of Customer funds by third parties, the Company reserves the right to take adequate measures and block both input, and withdrawal of funds from the Customer’s personal account.
(f) In the event that the Customer wishes to terminate their personal account with the Company, the account will undergo evaluation before the Company can issue the return of funds which may be in the Customer’s personal account.

For additional inquiries and comments, please reach out to us by phone +441313857110 or email [email protected].